What Does Your Business Know That Isn’t Written Down?

In this episode of **The Human Layer: Business in the Age of AI**, we explore the knowledge that keeps a business running but often lives only in people’s heads. We look at the hidden judgment behind procedures, the exceptions experienced employees know how to handle, and the risk of losing critical know-how when it is never captured. The conversation also looks at how AI can help organize and reuse that knowledge once the business has identified what really matters.